Beauty Dialogue and Digital Sales 2013
Consumers migrate online for beauty information and purchases.
Dialogue is now needed online
The beauty dialogues which drive sales are analysed in our
The online presents a major challenge for all beauty brands and
companies. It is a disruptive force because it is transforming how
people are influenced
about, and obtain information on,
beauty products and brands. In addition, the arrival of the
online channel coincides with the rise of emerging markets and changes in consumer segments.
Despite all the new technologies, it is dialogue
which is the
key to selling premium and new beauty. Dialogue engages with consumers,
builds trust and allows for buyers' concerns to be assuaged.
In particular, new and innovative products require specific
and appropriate dialogue to become established while sales of
premium brands are always engagement intensive.
But this new channel can tap into and benefit from a
wealth of dialogue expertise which is available.
Beauty professionals have wide experience in encouraging and
persuading people to buy the new and unfamiliar. The dialogues
which they use are constantly developing and changing in the light of
product innovation and consumer expectations. At customer contact point,
beauty experts have had to re-work and re-shape
dialogues for a wide
range of new products, protocols and procedures (for example, Botox, fillers, pharmas, cosmeceuticals, etc)
Beauty dialogues must now be brought to new platforms.
The online (display and social media) is fast becoming
consumers' first point of contact with brands and
, an issue of acute concern for beauty, needs
to be built on these new platforms.
In our new report, Dialogue and Digital Sales 2013, we present
the tried and tested dialogues and the influencing and engagement
skills which sell beauty innovations and products.
Our analysis parses the beauty dialogue into its main components and
we present different – and customised – dialogues used.
Table of Contents of Dialogue and
Digital Sales Analysis
Buying Beauty Dialogue and Digital Sales Analysis
Other Skincare Market Reports